Refund policy
Return & Refund Policy
At Movi Body™, we stand behind the products we create.
If something isn’t right, we’re here to make it right — simply and transparently.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- All original packaging and accessories must be included
- Proof of purchase is required
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
- Shipping costs are non-refundable
- Refund timing may vary depending on your bank or payment provider
Exchanges
If you received a defective or damaged item, we will replace it at no additional cost.
Please contact us within 7 days of delivery with photos of the issue.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Used items
- Items damaged after use
- Products not in original condition
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method, as we are not responsible for lost returns.
How to Start a Return
To initiate a return or request support, contact us at:
Email: contact@movibody.com
Please include:
- Your order number
- Reason for return
- Photos (if applicable)
Our Commitment
Movi Body™ is built for those who keep moving — and that includes how we support you.
Clear process. Real support. No friction.